Please read these Terms & Conditions carefully before using our
website or placing an online order. By accessing our services,
you agree to comply with the terms outlined below.
Welcome to Luco Pizzeria™. By accessing
our website or placing an order online, you agree to the
following Terms & Conditions. Please read them carefully before
using our services.
1. Introduction
This website is operated to help customers browse our menu,
place food orders, and access restaurant services.
1.1 Use of Website
You agree not to misuse the website for unlawful, fraudulent,
or harmful activities. All information provided by you must be
accurate, complete, and truthful.
1.2 Food Orders & Acceptance
Once an order is placed, you will receive confirmation via SMS or Email.
Orders are subject to item availability and restaurant operating hours.
We reserve the right to cancel any order due to stock unavailability, pricing errors, or operational issues.
1.3 Pricing & Payment
All prices are listed in INR and may include or exclude applicable taxes.
Payments are processed securely through authorized payment partners.
Orders are confirmed only after successful payment.
1.4 Food Quality & Allergens
We maintain strict hygiene standards during food preparation and
packaging. Customers with food allergies or dietary restrictions
are advised to verify ingredients before placing an order.
1.5 Limitation of Liability
We are not responsible for delays caused by traffic, weather,
or other unforeseen circumstances. Our maximum liability is
limited to the value of the order placed.
2. Shipping / Delivery Policy
2.1 Delivery Areas
Food delivery is available only within the serviceable locations
displayed on our website.
2.2 Delivery Time
Estimated delivery time is between 30–90 minutes,
depending on order size, distance, traffic, weather, and other
external factors.
2.3 Delivery Charges
Delivery charges, wherever applicable, will be displayed during
checkout before payment.
2.4 Proof of Delivery
Customers may be required to provide an OTP or signature at the
time of delivery for successful order completion.
3. Cancellation & Refund Policy
3.1 Order Cancellation by Customer
Orders once placed cannot be cancelled by the customer, as all
food is freshly prepared upon confirmation.
3.2 Cancellation by Restaurant
We may cancel an order under the following circumstances:
Item unavailable.
Restaurant closure.
Technical or pricing errors.
Delivery location is outside the serviceable area.
3.3 Refund Policy
Refunds are applicable only in the following situations:
The restaurant cancels the order.
Payment is deducted but the order is not confirmed.
An incorrect item is delivered.
The order is not delivered.
3.4 Refund Process
Eligible refunds will be processed within
5–7 working days to the original payment
method.
3.5 Contact for Support
For any questions regarding these Terms & Conditions,
cancellations, or refunds, please contact us:
